Frank Eliason
Customer Experience Virtuoso
Expert on:
Customer Experience, Customer Service, Social Media, Reputation Management
Frank Eliason
Bio:
Frank Eliason is a customer experience virtuoso who brings disruptive and transformative strategies to revolutionize Customer service. The former Global Director of Social and Client Experience at Citi as well as Director of National Customer Operations at Comcast, he’s been described as the “most famous customer service manager in the U.S., possibly the world”. His efforts at Comcast as the voice behind @ComcastCares inspired a global wave of innovation in the way businesses communicate and engage with their customers—using new communication channels to improve customer experience.
Author of the book, “At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques”, also writing as a LinkedIn Influencer, he’s consulted Fortune 500 companies at Zeno, brought cutting-edge Customer-facing techniques to Citi, and created systems for consistent service across diverse global division.
Frank’s been a featured speaker at some of the most prestigious events globally covering topics from digital transformation, customer experience, data analytics and driving culture change within an organization, delivering his “Phil Donahue” style talks that invigorate crowds and provide key action items that they can implement immediately within their own businesses. He’s been featured in ABC News, CNN, The New York Times, Businessweek, and many others.
Topics covered on Frank's talks:
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Why hire Frank Eliason?
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Customer Experience Virtuoso
Expert on:
Customer Experience, Customer Service, Social Media, Reputation Management
Previous Appearances:
- Digital Marketing West
- CX Exchange
- TedX
- SXSW
Testimonials:
"Frank understands that one of the cheapest, most effective forms of marketing is called extraordinary customer service."
- Seth Godin, author of We Are All Weird
"Eliason shows you how to enchant your customers by building trust and likability with the small, personal touches. His wisdom is bound to make your business flourish in this new age of fast, free, and ubiquitous social media."
- Guy Kawasaki, author of Enchantment and former chief evangelist of Apple
At Zappos, we believe that if we get the culture right, then most of the other stuff, like delivering great customer service or building a long-term enduring brand, will happen naturally on its own. This book shows the clear impact that company culture can have on the customer experience."
